Module
AI Classification (extended capacity)
More AI throughput for high-volume operations.
What it is
When your ticket volume, document volume, or classification workload outgrows your tier's AI allowance, this is the uplift. Same engine, bigger capacity, volume pricing. No platform change, no new integration, no retraining.
Who it's for
- High-volume FM providers running national service desks
- Housing associations with thousands of repair requests per month
- Public sector helpdesks at departmental scale
- Any organisation where tier AI allowances are becoming the bottleneck
Core capabilities
Everything the module does, in one place.
Extended monthly AI request allowance
Blocks of additional AI throughput on top of your tier, priced at volume rates. Scales with your operations.
Priority routing
Requests from capacity pack workloads take priority over tier-included workloads during peak load, so your critical flows don't wait in queue.
SOR code mapping
Schedule of Rates code mapping for housing and FM operations. AI classification can emit structured SOR codes as well as internal categories.
Continuous feedback loop
Every agent correction feeds the few-shot bank. Classification accuracy improves with every ticket at your volume.
See AI Classification (extended capacity) in your operations.
Book a 30-minute demo and we'll model your workflows live.